Texas Electricity FAQ | Texans Choice Power

Welcome to our Texas Electricity FAQ, where we answer the most common questions
about Texans Choice Power, switching plans, billing, and customer support.

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Got Questions? We've Got Answers.

Find answers to the most common questions about Texans Choice Power, including plan options, billing, outages, business energy services, and how switching works in deregulated Texas electricity markets.

General FAQ's

Texans Choice Power is a Texas electricity provider offering reliable, affordable energy plans with transparent pricing and local customer support. We serve homes and businesses across deregulated Texas markets, providing fixed-rate, variable, and renewable energy options. Our mission is to give Texans more control over their electricity costs with honest rates, flexible plans, and a customer-first experience.

Switching is easy! Just enter your zip code, select your plan, and we’ll handle the rest. There’s no service interruption, and we’ll coordinate everything with your current provider. Most switches complete within 1-2 billing cycles.

No. ERCOT ensures your electricity stays on during provider changes, so only your billing provider changes — not your service.”

Yes! Texans Choice Power offers renewable energy plan options for customers who want to support cleaner electricity generation across Texas. Enter your ZIP code above to see which green plans are available in your area.

Texans Choice Power offers plans across deregulated areas of Texas including CenterPoint, Oncor, AEP Texas, and TNMP territories.

Our Texas-based support team is available by phone, email, and online chat. We’re here to help with billing, enrollment, or anything else you need. Contact Us

Residential Plans & Billing

We offer flexible billing options including online bill pay, automatic payments, and paperless billing. You’ll receive your bill monthly based on your actual usage, and you can track your energy consumption through our online portal anytime.

Yes! Texans Choice Power offers AutoPay for hassle-free payments and paperless billing, so you can manage everything securely online.

Absolutely not. We believe in transparent pricing. Your rate per kWh is clearly stated, and we’ll show you all applicable fees upfront. No surprises, no fine print—just honest pricing you can trust

Some customers may be required to pay a deposit based on credit history. If you qualify, we also offer deposit alternative options and waivers based on state guidelines.

Most enrollments activate within 1–3 business days, depending on whether you choose a standard switch, self-selected switch date, or a move-in request. If a deposit is required, activation may take a little longer while that step is completed.

No problem! Just give us a call at least two weeks before your move date. We can transfer your service to your new Texas address if we serve that area, or help you close your account if you’re moving out of state. There are no early termination fees for moves.

No. ERCOT ensures your electricity stays on during provider changes, so only your billing provider changes — not your service.

Outages & Utility Questions

Even though Texans Choice Power is your electricity provider, your local utility (TDSP) handles outages.
Call the utility for your area:

Your utility is responsible for poles, wires, meters, and restoring power.

Texans Choice Power is your electricity provider, meaning we supply your energy plan, rate, billing, and customer support.
Your utility company (TDSP)—like CenterPoint, Oncor, AEP Texas, or TNMP—handles the delivery of electricity to your home or business. They maintain the poles, wires, meters, and are responsible for restoring power during outages.

Think of it this way:

  • Texans Choice Power → Your electricity supplier (billing & rates)

  • Utility Company (TDSP) → Your delivery provider (infrastructure & outages)

Utility delivery charges—called TDSP fees—are standard for all Texans, no matter which electricity provider you choose. These charges go to your utility company to maintain the grid, repair equipment, read meters, and deliver electricity to your home.

Every electricity provider in Texas passes these fees through at the exact same rate, because the utility sets these charges—not Texans Choice Power.

Business & Commercial Energy FAQ's

Yes. Texans Choice Power provides custom commercial plans designed for small businesses, retail shops, offices, restaurants, and multi-location operations. We’ll help you choose a plan that fits your usage and budget.

Absolutely. Businesses can request a personalized energy quote using past usage data, load profiles, and contract preferences. Our team will review your historical patterns and build a competitive rate tailored to your needs.

Yes. We offer multi-year fixed-rate contracts to help stabilize your operational costs and protect your business from market volatility.

Most commercial enrollments require:

  • Business name & tax ID
  • Service address
  • Authorized signer information
  • Letter of authorization (if access to usage data is needed)
    Some accounts may require a deposit or financial review.

Helpful Resources

Learn more about Texas energy deregulation and how to make informed decisions about your electricity provider

Texas Energy Savings

Tips and resources for reducing your energy consumption Visit Site

ERCOT Grid Monitor

Live updates on Texas grid conditions and system reliability Visit Site

Energy News Room

Latest Texas energy industry news, trends, and policy updates Visit Site

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